You’ll also need the receipt or proof of purchase. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭustom products (such as special orders or personalized items) can not be returned. You can always contact us for any return question at i and issues If the item is not returned in its original condition, the buyer is responsible for any loss in value. The following items can't be returned or exchangedīuyers are responsible for return shipping costs. To start a return, you can contact us at Please note that returns will need to be sent to the following address: Mivtza Nahshon 70/24, Beer Sheva, 8445146, Israel. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please email us at: you are on this page, we assume something with your order went wrong. When in doubt, contact one of our friendly customer care reps at have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you haven't received your order within 35 business days, your order is eligible for refunds or free reshipment. If you have entered the wrong shipping information, you are not eligible for a reshipment or a refund.If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.Our Customer satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.We can't hold responsibility for that and the recipient is responsible for all customs, clearing, and other fees required to ship internationally. (In most cases, packages shipped to the US & Canada don't require any additional fees.)Īll shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. You can also track your order using your tracking number here. Once your order has been processed, it will be shipped out via our standard shipping method UPS, FedEx, USPS, YunExpress which typically takes between 3-10 days for delivery, to USA, Canada, Australia, New Zealand and Europe.Īll orders include tracking information that is normally sent via email within 48 hours after the order has been shipped. Most orders are processed within 24-72 hours. We do our best to process & ship all orders as soon as possible. We're proud to offer worldwide Shipping on ALL Items! Tracking and secure checkout are provided for all orders.
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